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*With HELSANA FLEX 4 and FLEX 8 for COMPLETA PLUS customers
Gym, yoga, pilates or indoor cycling - with myClubs, you can combine your favourite sports and discover the newest classes.
Train when and where you want. Choose from a varied selection of sports and book classes flexibly through the myClubs app.
You don't like binding contracts? Neither do we. You can cancel or pause your myClubs membership on a monthly basis.
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What is myClubs?
With myClubs you can train with a wide range of different sports providers. This brings variety and flexibility to your sports routine and allows you to constantly discover new workouts. You can pause your myClubs sports membership monthly or cancel it at any time with seven days' notice. This way, you'll always have control over your membership and only pay when you actually use the sports on offer.
Which memberships does myClubs x Helsana offer?
With myClubs Helsana FLEX 4 you can exercise 4 times a month. Each visit costs you one unit. It doesn't matter whether you want to go to the same sports provider 4 times or try out different sports - decide for yourself. With the Holmes Place chain you can visit a location a maximum of 2 times. With myClubs Helsana FLEX 8 you can go to sports 8 times per month. Each visit costs you one unit. You can use your units however you want. Visit the same sports provider or try different sports. As a rule, you can visit each sports provider up to four times a month. If visiting a sports provider requires more than one unit (special workout), you will be informed about this in the respective activity description. A visit here costs two units. At the Holmes Place chain, you can visit a location with myClubs FLEX 8 a maximum of twice a month. If you need more flexibility, you can choose the myClubs Helsana Twenty. You have one year to redeem your 20 units, whether with the same or different sports provider – you decide. Regardless of which package you choose: you have full access to the entire myClubs x Helsana sports offering.
Which sports venues can I train at?
With your myClubs x Helsana membership, you can visit any Helsana-recognized myClubs sports provider. myClubs sports providers that are not recognized by Helsana (e.g. martial arts, ball sports) cannot be visited with a myClubs x Helsana membership. Take a look at the map above to get an overview of the entire Helsana-recognized myClubs offer.
How do I get a refund and what are the conditions?
The refund is only possible if you purchased your myClubs x Helsana membership via this myClubs website. As a Helsana customer, you first pay the full subscription price to myClubs and then receive the refund directly from Helsana. The refund will be based on the insurance product with which you are insured with Helsana. To do this, submit your purchase receipt to Helsana (by post, by email or to your regional Helsana insurance office: helsana.ch/contact). Helsana supports you with 75% of the costs from the COMPLETA and SANA supplementary insurance, but with a maximum of CHF 200 * per calendar year from the fitness area. In addition to the services from COMPLETA, 75% of the excess invoice amount is covered from COMPLETA PLUS, but a maximum of CHF 200.– * per calendar year for all areas together or from COMPLETA EXTRA, 60% of the excess invoice amount is covered, but a maximum of CHF 800.– * per calendar year for all areas together (areas include fitness, back/body training, courses for nutrition, relaxation, exercise and offers from Helsana cooperation partners, pregnancy). *This amount is the maximum reimbursement from your Helsana insurance product per calendar year. If you have already received another refund from Helsana for your Helsana insurance product in the same calendar year, the refund amount for your myClubs x Helsana membership may be reduced. For information about the refunds you have already received from Helsana, please contact Helsana.
Where do I find my myClubs invoices?
You can find your myClubs invoices in the app under "Manage payment details". You can download them as a PDF file at any time.