General Terms and Conditions

Last modified: 31.08.2020

General Terms and Conditions of myClubs AG


myClubs AG, headquartered in Zurich, Switzerland ("myClubs"), offers a web-based platform at and via the myClubs app, which displays the courses on offer (e.g. fitness or yoga courses) and the sports facilities (e.g. gyms, tennis courts, climbing halls) of sports providers cooperating with myClubs, such as operators of fitness studios, sports clubs and other sports facilities ("sports providers"), and sports units organised by myClubs ("sports programmes"). Anyone registered on the platform ("registered user") can view the sports programmes of all sports providers and search them using various filter functions. Anyone who has concluded a membership agreement with myClubs ("member") can also make use of the sports programmes of all sports providers to the extent of a selected membership rate.

myClubs acts as an intermediary for individual contracts concluded between members and sports providers for sports services or the use of sports facilities. myClubs can also act as a sports provider itself. In that case, the contract is concluded directly between the members and myClubs.

The following terms and conditions apply for registration and membership with myClubs. („Terms and Conditions").

§ 1 Free registration

  1. The user of the platform can set up a personal account for the platform ("myClubs account") by entering his or her e-mail address and choosing a personal password or by linking his or her Facebook account.

  2. Registration is free of charge and does not yet constitute membership.

  3. The user may only register in his or her own name. The user must be of legal age and a natural person. The data provided to myClubs during registration must be complete and truthful. It is not permitted to register using a pseudonym, incorrect address or e-mail address. The personal access data must be treated confidentially by the member and must not be disclosed to third parties.

  4. myClubs reserves the right to refuse the registration of users without providing reasons. In this case, the data transmitted by the user will be deleted immediately.

§ 2 Membership agreement

  1. By concluding the membership agreement, the member is entitled to use the services of myClubs (§§ 3-4) against payment of a fee (§ 5).

  2. A registered user (§ 1) can apply for a myClubs membership by choosing a payable membership rate. The membership agreement is concluded when myClubs accepts the membership application. myClubs is not entitled to accept the application.

  3. The additional data requested by myClubs during the membership application must be provided completely and truthfully and must be updated in the event of any changes. The member is obliged to upload a recent image of himself or herself via the platform.

  4. The use of the myClubs sports programmes requires a web-enabled smartphone with a functional camera.

  5. A registered user can purchase a myClubs membership as a gift for a third party. In this case, the membership agreement comes into effect when the recipient first checks in at a sports provider (§ 3). The first time the recipient checks in is considered as acceptance of the offer of membership based on the terms and conditions published on the myClubs platform.

§ 3 Intermediation service / check-in with sports providers

  1. myClubs arranges individual contracts for sports services or the use of sports facilities between a member and a sports provider („mediated sports contract>") by listing the sports programmes of the sports providers on the platform. The type and scope of the sports programmes offered by the sports providers can be found in the respective detailed description of the offer on the platform. The sports programme offered by a sports provider, which is displayed to the members of the platform, may differ from the one the sports provider offers to its own customers (who are not myClubs members).

  2. myClubs aims to offer a diverse range of sports programmes as possible on the platform and to constantly expand the range or sports programmes by adding additional sports providers. However, members are not entitled to a minimum number, a minimum range or a certain type, form or quality of sports programmes. myClubs is entitled to adapt, change and add to the sports programmes offered on the platform at any time and without providing reasons. Any modifications or supplements to the sports programmes made by myClubs will not result in any changes to the terms and conditions

  3. A sports contract mediated by myClubs between a member and a sports provider is concluded when the member checks in at the sports provider ("check-in"). Each member is obliged to perform the myClubs check-in with their smartphone at the sports provider’s premises prior to participating in the booked session. Check-in is carried out when the member creates a ticket at the sports provider via the check-in system provided by myClubs. A separate check-in is carried out for each session. When using sports facilities (e.g. squash, badminton, fitness studios), check-in takes place for a period defined on the platform. A ticket must also be generated for the use of sports facilities. The completed check-in is regarded as the acceptance of the specific sports programme of the sports provider.

  4. A sports contract mediated by myClubs between a member and a sports provider is concluded based on the applicable terms and conditions of the sports provider (e.g. house rules, terms of use, participation requirements or general terms and conditions). These can be accessed via the homepage of the respective sports provider or on site at check-in.

  5. All contractual claims, rights and obligations arising from a sports contract arranged by myClubs exist solely between the member and the sports provider. In particular, myClubs accepts no liability for the availability of the sports programme of the sports provider, for example in the event of a fully booked course or course cancellation.

  6. Should there be short-term changes to the sports programme, such as postponements, cancellations or overbooking, myClubs will pass on such information, if available, to members with an active reservation.

§ 4 Use of the Platform

  1. myClubs endeavours to make the platform available for use 24 hours a day, 7 days a week. The platform may temporarily be unavailable due to maintenance work or technical malfunctions. myClubs accepts no liability in the event of outages. A refund of membership fees in the event of a platform outage of less than 48 hours per month or for technical reasons is not possible.

  2. The platform is protected by copyright and may not be used or altered beyond the granted rights of use without prior written consent from myClubs. Likewise, the design of the platform and in particular the content (e.g. databases, photos, images, videos or texts) posted on the platform are protected by copyright or are subject to other laws for the protection of intellectual property and, unless otherwise indicated, are the property of myClubs. The brands used on the platform are protected by trademark law; the term and the logo “myClubs” are protected by various registered trademarks.

  3. The member grants myClubs the right to use, modify, copy, duplicate and, in particular, make permanently available on the platform for retrieval and public access all content he or she uploads to the platform. myClubs has the right to move entries within the platform and to link them to other content. The member waives the right to be identified as the author and declares, if applicable, that he or she has obtained such a waiver from the original source. This does not affect the right to delete personal data in accordance with the GDPR.

  4. If the member evaluates sports programmes and sports providers, he or she must in particular refrain from contributions if the publication of their contents constitutes a criminal offence or an administrative offence, if their content violates patent, copyright, trademark or competition law, is incorrect, misleading, offensive, threatening, racist, discriminatory, abusive, defamatory, pornographic, obscene or vulgar, contains spam or advertising content, or is likely to impair or delay the technical operation and availability of the platform. myClubs reserves the right to take appropriate legal action against such content. The assertion of claims for damages is expressly reserved in this context.

  5. The reproduction of personal data by members is only permitted with the express permission of the person concerned.

  6. myClubs is entitled to delete contributions that violate applicable law, these terms and conditions or the internal guidelines of myClubs without providing reasons.

§ 5 Memberships, fees and payment modalities

  1. The member is required to pay a fee according to the prices shown on the platform („membership fee“) for the use of the services of myClubs. The member may choose one of the following rates (§§ 5 No. 2 - 5) for the settlement of the fee.

  2. The scope of services that can be used in a membership tariff as well as specific booking restrictions are defined individually for each sports offer and can be found in the offer or course description on the platform. Certain sports offers or additional services may require the payment of a surcharge, provided this is indicated on the platform. A limitation of check-ins per sports supplier and booking month is possible. The relevant terms and conditions of a booking, in particular regarding reservation deadlines, cancellation deadlines, charged sports units and visit limits, can be found on the platform.

  3. Monthly memberships: the member pays a specific amount (“fixed amount”) for a membership that includes a certain number of units at their disposal which can be used for sports programmes (“sports units”). For each check-in (§ 3), one or more sports units will be deducted.

    1. FLEX“: The member pays a fixed amount for a one month membership and can thereby, in addition to using the platform, use sports offers to the extent shown on the platform. A membership month begins on the day on which the membership fee is paid and ends at midnight on the preceding day of the following month. The monthly membership is automatically extended by an additional month if the member does not terminate the membership agreement in due time according to § 8. Sports units not used within a membership month expire at the end of the membership month.

    2. UNLIMITED“: The member pays a fixed monthly membership rate. The member is entitled to use the platform and can use one sports offer per day ("fair use rule") in the form of one check-in. The scope of services that can be used in a member month as well as specific booking restrictions are defined individually for each sports offer and can be found in the offer or course description on the platform. Certain sports offers or additional services may require the payment of a surcharge if this is indicated on the platform.

      1. myClubs expressly reserves the right to extraordinary termination in the event of violations of the fair use rule. A membership month begins on the day on which the membership fee is paid and ends at midnight on the preceding day of the following month. The monthly membership is automatically extended by an additional month if the member does not terminate the membership agreement in due time according to § 8.

      2. UNLIMITED members are obliged to pay CHF 20 if a booked service is not used or the check-in is not carried out properly on site ("no-show fee").

      3. No-show fees are due five days after the no-show caused by the member. The member authorizes myClubs to collect the fee to be paid via the means of payment specified in the membership application via the platform

  4. Memberships with a time commitment ("fixed membership"): Selected monthly memberships can be purchased with a time commitment, as shown on the platform. The member pays a monthly fixed amount for the period defined on the platform. ("fixed membership period"). The tariff commitment begins on the day of the chargeable order of the membership tariff and ends at midnight on the day preceding the chargeable order, depending on the fixed membership period. The membership shall be extended by a further fixed membership period, unless the member terminates the membership agreement in due time pursuant to §8.

  5. PREPAID“: The member pays a one-off fee and can thereby use sports units to the extent shown on the platform. Unless otherwise agreed in writing with myClubs, the sports units must be used within 24 months of purchase, or else they will expire. After usage or expiration of the sports units, the member can choose the membership rate again.

  6. The payment of fees for services provided by a sports provider under a sports contract concluded between a member and a sports provider and arranged by myClubs is done by myClubs.

  7. For certain sports programmes offered by the sports providers, binding reservations may be necessary if indicated on the platform. Reservations can be cancelled free of charge within the cancellation period indicated on the platform. If the stated cancellation period is exceeded or if the member does not make use of the services of the sports provider despite a binding reservation (no successful check-in), the corresponding sports unit or sports units will be charged to. For the UNLIMITED rate, a no-show fee is charged (see § 5, No. 3, lit. b). In the event of repeated non-use of reserved services during the term of the contract, myClubs reserves the right to extraordinary termination.

  8. For the FLEX and UNLIMITED rates, the monthly fixed amount is due on the first day of the contract month. The member authorizes myClubs to collect the fee to be paid by the member via the means of payment specified in the membership application online via the platform.

  9. If the collection of receivables or no-show fees fails, the member must reimburse myClubs for the additional costs incurred if the member is responsible for the failure. In the event of a chargeback (e.g. due to insufficient funds in the current account or credit card, due to expiry of the current account or unauthorized rejection by the account holder), the member authorizes myClubs to submit the due payment obligation up to three more times. In such a case, the member is obliged to pay a processing fee of CHF 5.00 per failed transaction. myClubs reserves the right to assert further claims.

  10. If the member is in default of payment, the statutory default interest in the amount applicable to the member shall apply. Furthermore, in the event of default of payment, the member agrees to reimburse myClubs for any reminder and collection expenses incurred, insofar as they are necessary for the appropriate legal prosecution. The assertion of any further rights and claims remains unaffected.

  11. There is no cash redemption for vouchers and discount codes. There is no claim to a voucher or discount code.

§ 6 Membership rights non-transferable

  1. All membership rights arising from the membership agreement are personal and non-transferable. The member is prohibited from using the services of myClubs outside the purpose of the contract without the express consent of myClubs.

  2. Services provided by myClubs and, in particular, access to the personal myClubs account may not be sold, provided free of charge or against payment to third parties or used in any other way with the intention of making profit. The member is liable to myClubs for any damage caused by the unauthorized transfer of access to the platform.

§ 7 Suspension due to misconduct

  1. If a member violates contractual obligations or these terms and conditions, myClubs is entitled to issue a warning to the member and, in the event of continued violation, to exclude the member from further use of the platform and from the use of services provided by myClubs until the violation of obligations is discontinued or resolved.

  2. In the event of a serious violation or, despite prior warning, repeated violations of contractual obligations by the member, myClubs is entitled to extraordinarily terminate the membership agreement for good cause. A good cause is justified in particular,

    1. if the member intentionally provides false contact information,

    2. if the member makes his or her personal myClubs access available to third parties, in which case myClubs also reserves the right to claim damages,

    3. if the member is in default with the payment of the fee or a significant part of the fee for two consecutive deadlines,

    4. if the member violates the fair use rule (§ 5.3) of the UNLIMITED rate,

    5. if the member repeatedly does not make use of reserved services in the UNLIMITED rate, or

    6. in the case of gross misconduct by the member towards sports providers, myClubs or other members

    7. if the member fails to pay the fixed fee on time three times.

  3. The member agrees to indemnify and hold myClubs harmless from any kind of claims made by other members, sports providers or other third parties against myClubs due to illegal use of the platform by the member or due to the violation of obligations arising from a mediated sports contract and to also refund myClubs the costs of necessary legal defence.

  4. In the event of a provisional exclusion or an extraordinary termination, further claims by myClubs remain unaffected.

§ 8 Duration of contract and termination

  1. The membership agreement is valid either for an indefinite period (monthly memberships) or for a specific period (PREPAID memberships, fixed memberships).

  2. The member may terminate the monthly membership rates at any time with seven days’ notice to the end of the membership month. Fixed memberships can be terminated by the member with seven days' notice to the end of the last booking month. A written notification to myClubs AG, Sihlquai 125, 8005 Zurich or by e-mail to is sufficient for the declaration of termination. The timeliness of the termination is not determined by the dispatch date of the notice, but by the date it is received by myClubs.

  3. myClubs can terminate any membership agreement at the end of the membership- or booking month with a notice period of one month.

  4. The right of myClubs to extraordinary termination remains unaffected by this. Extraordinary reasons for termination are primarily if the member violates his or her obligations, as listed in § 7.

  5. All rights and obligations arising from the membership agreement become zero and void with the effectiveness of the cancellation. If the membership agreement is terminated by myClubs for good cause, unused sports units will not be reimbursed.

  6. Every member (excluded are members with the memberships according to §5 No.4 and No.5) is entitled to suspend their membership for up to 2 full membership months per year (“pause”) without stating reasons. The member does not owe a monthly fee for this period. The pause must be notified in writing to myClubs within seven days’ notice until the end of the current membership month.

§ 9 Limitation of liability

  1. As far as legally permissible, myClubs shall only be liable, regardless of the legal grounds (pre-contractual, contractual, non-contractual), if damage was caused by myClubs through gross negligence or with intent. Any liability on the part of myClubs for indirect damages, consequential damages and lost profits of the member is excluded.

  2. myClubs expressly assumes no liability for the fulfilment of contractual and other obligations of the sports provider towards the member. In particular, myClubs shall not be liable for the availability of services offered by the sports provider or for any damages, including injury suffered by a member in connection with the use of the sports provider’s services.

  3. myClubs is not liable for the content made available on the platform by sports providers or other third parties, or for the content on platforms to which myClubs has created a link. The provider of the site to which myClubs has linked is solely liable for illegal, incorrect or incomplete content and especially for damages arising from the use or non-use of such information. The user of the platform is responsible for critically reviewing and evaluating the content of sports providers at his or her own risk.

  4. myClubs is not liable for any misuse of the member’s access data or for any damage incurred due to the user’s failure to exercise due diligence.

  5. In addition, myClubs assumes no liability if the member should not violate any legal provisions, such as the Federal Act against Unfair Competition (UCA), the Law on Telecommunications (LTC), the Trademark Protection Act (TA) or other regulations, when using the platform.

  6. The member indemnifies myClubs against any claims by sports providers claiming that the content/behaviour/actions of the member violate their rights and undertakes to hold myClubs harmless in this respect.

§ 10 Data protection

The data protection policy of myClubs applies to all registered users and is part of the membership agreement. It can be accessed at The processing of data is exclusively carried out in accordance with the requirements of Swiss data protection law.

§ 11 Contract transfer to third parties

myClubs is entitled to transfer its rights and obligations arising from this contractual relationship to a third party either in whole or in part. The member shall be notified of the transfer in writing 4 weeks before the transfer becomes effective. In case of a transfer, the member is entitled to terminate the membership contract.

§ 12 Applicable law and jurisdiction

  1. All agreements made between myClubs and the member as well as these terms and conditions shall be governed exclusively by Swiss law, without regard for the conflicts of law doctrine of the IPRG and the UN Sales Convention.

  2. Unless mandatory legal provisions take precedence, the court at the headquarters of myClubs shall be responsible for all disputes between myClubs and the member arising out of or in connection with these terms and conditions. myClubs is entitled to bring action at the domicile of the defendant.

§ 13 Final provisions

  1. The provisions of these terms and conditions can be changed by myClubs at any time without providing reasons, whereby such changes are announced on the platform and by sending a notice containing a link to the new terms and conditions to the member by e-mail. If the member does not send a written objection to the changes to by e-mail within 30 days of receiving the aforementioned announcement, the changes will be deemed to have been accepted. The member can object to the amended terms and conditions within the given period and declare termination of membership with immediate effect.

  2. Additional agreements to these terms and conditions must be made in writing in order to be effective. This also applies to the agreement to waive this formal requirement. In the event of contradictions between these terms and conditions and deviating written agreements between the contracting parties, the provisions of the deviating agreements shall take precedence.

  3. Should individual provisions of these terms and conditions be or become invalid, this shall not affect the remaining content of the terms and conditions. The invalid provision shall be replaced by a valid provision which is legally valid and most closely corresponds to the economic intent of the contractual parties.