What is myClubs?
With myClubs, you can choose from a large range of fitness classes at exclusive sports venues in your city, bringing you variety into your daily fitness routine. myClubs enables you to remain flexible and free: you can pause or cancel your myClubs membership monthly. You therefore always have full control over your membership and only have to pay whenever you really use the sports offer.
For whom is myClubs intended?
myClubs is designed for anyone who wants access to a variety of sports and also likes to have flexibility in planning their sports routine. If you therefore want to remain flexible in your free time and alter your sports routine according to what you desire, your mood and the time of year, then myClubs is the perfect fit for you!
Which products does myClubs offer?
myClubs offers one monthly subscription and two prepaid packages with 10 or 25 sports credits. In the myClubs FLEX 4 plan, 4 sports credits per month are included. If you need even more flexibility, there are myClubs TEN or myClubs TWENTY FIVE - these prepaid packages are valid for 24 months and they enable you to book 10 or 25 sports credits in total. Regardless of which plan you choose, you always have full access to the entire myClubs sports offer in your country.
Do I need a smartphone to use myClubs?
Yes. You need a smartphone with internet access and a functioning camera in order to use myClubs. You will need these functions to be able to scan the QR-Code to check-In at myClubs sports venues (currently in Vienna, Salzburg, Lower Austria, Burgenland, Linz, Zürich and Zug).
Which sports does myClubs offer?
With myClubs you have access to a wide range of courses offered by various sports providers. Yoga, cross-training, kickboxing, HIIT, Pilates, dance and various other courses are available. In addition, under "Flexible booking" you can find sports such as tennis, golf, EMS, badminton, climbing or day tickets for fitness studios in your area. Summer sports such as water sports and various outdoor workouts are also included. With myClubs you can do the sports you want to do - whenever and wherever you want. With the filter function of the sports search you can see which sports are available in your city.
Where can I use myClubs?
myClubs is currently available in Austria and Switzerland. You can only use myClubs in the country where you purchased your membership.
Can I use myClubs transnationally?
No. myClubs can be used in all available cities and listed sports venues within a country but it cannot be used transnationally.
How much does a myClubs membership cost?
You can view the prices for all currently available products here
. Regardless of which plan you choose, you will gain access to all sports venues within the myClubs sports network in your country.
How can I access livestream-workouts?
With your myClubs FLEX 4 subscription, your prepaid card FIVE, TEN and TWENTY FIVE or the company Team Pool, you can book not only indoor and outdoor courses but also the live streams of our sports providers - simply via the myClubs website in the "Sports Search" section or directly via the myClubs App.
Do myClubs do gift vouchers?
, you can order the Prepaid-Blocks myClubs FIVE and TEN as gifts. You will receive the gift voucher via email once purchased. The recipients can then simply book their own favourite classes.
What is myClubs FLEX 4?
myClubs FLEX 4 is a flexible sports membership, which enables you to train up to 4 times per month at a myClubs sports venue. You can either decide to use all 4 credits at the same sports venue or try out different sports at different venues. If a class uses up more than one credit, you will be informed about it in the respective activity description.
Can I carry over my unused credits from FLEX 4 to the following month?
Unfortunately, unused credits from your FLEX 4 plan cannot be transferred to the following booking month. Remaining credits expire at the end of each booking month.
What is myClubs TWENTY FIVE?
myClubs TWENTY FIVE is a prepaid package of 25 credits. It is valid for 24 months and includes 25 sports credits in the entire myClubs sports network of your country.
When does my monthly membership start?
You can start booking classes as soon as you have successfully purchased one of our monthly memberships. Open the myClubs app and rotate your smartphone to show your membership ID card.
When will my monthly membership fee be debited?
The booking period of your monthly myClubs membership is established on the day of purchase and ends on the day before in the following month. The direct debit takes place on the same date every month. So, if you purchased your myClubs membership on the 2nd July, your credits will be valid until the 1st August. Please note: if your date of invoice falls on a day which doesn’t come in a certain month, such as the 31st, the invoice will take place on the last day of the affected month instead.
What is myClubs TEN?
myClubs TEN is a prepaid block of ten. It is valid for 24 months and includes 10 sports credits which can be used across the entire myClubs sports network in your country.
What is a no-show?
At myClubs, certain sports classes must be booked. Booking requests and confirmed bookings can be cancelled free of charge within the given cancellation period. If you do not cancel in time and do not participate in your class despite having booked, this is considered a no-show.
When will a no-show be charged?
In the UNLIMITED tariff a no-show fee of 20 CHF will be charged for each confirmed booking, if you do not attend the workout or do not check in properly. The debiting of your standard method of payment takes place automatically after five days.