What is myClubs?
With myClubs you can choose from a large range of fitness classes at exclusive sports venues in your city, bringing you variety into your daily fitness routine. myClubs enables you to remain flexible and free: you can pause or cancel your myClubs membership monthly. You therefore always have full control over your membership and only have to pay whenever you really use the sports offer.
For whom is myClubs intended?
myClubs is designed for anyone who wants access to a variety of sports and also likes to have flexibility in planning their sports routine. If you therefore want to remain flexible in your free time and alter your sports routine according to what you desire, your mood and the time of year, then myClubs is the perfect fit for you!
Which products does myClubs offer?
myClubs offers two monthly subscriptions and a prepaid card with a block of 10 sports credits. In the myClubs FLEX 4 plan, you get 4 sports credits per month. With myClubs UNLIMITED, you can generally do sports as often as you like but you can only visit the same sports venue 4 times per month. If you need even more flexibility, you can choose myClubs TEN, a classic prepaid card, which enables you to book a block of 10 sports credits in total and is valid for 24 months. Regardless of which plan you choose, you will have full access to the entire myClubs sports offer in your country.
Do I need a smartphone to use myClubs?
Yes. You need a smartphone with internet access and a functioning camera in order to use myClubs. You will need these functions to be able to scan the QR-Code to check-In at myClubs sports venues (currently in Vienna, Salzburg, Lower Austria, Burgenland, Linz, Zürich and Zug).
Which sports does myClubs offer?
With myClubs, you will gain access to a diverse offer of different classes and sports venues. You will have the choice of sports such as boxing, bootcamp, cross training, yoga, pilates, dancing, fitness courses, TRX, vibration training and many more. Under 'Flexible Hours', you will also find sports, such as tennis, golf, EMS, badminton, climbing, horse riding and day passes for gyms near you. We also offer summer activities, such as beach volleyball and stand up paddleboarding. With myClubs, you can do the sports you want - when and where you want. You can use the filter in the sports search to find the sports available in your city.
Where can I use myClubs?
myClubs is currently available in Austria and Switzerland. You can only use myClubs in the country where you purchased your membership.
Can I use myClubs transnationally?
No. myClubs can be used in all available cities and listed sports venues within a country but it cannot be used transnationally.
How much does a myClubs membership cost?
You can view the prices for all currently available products here. Regardless of which plan you choose, you will gain access to all sports venues within the myClubs sports network in your country.
How do I get my digital myClubs membership card?
Not only do we love sport but we also love our environment. Therefore we have created a digital myClubs member card instead of using plastic. Just download the myClubs app (available on iOS or Android) and rotate your phone to see your digital myClubs membership card.
Do myClubs do gift vouchers?
, you can purchase myClubs FIVE and TEN gift cards. You should receive the personalised gift card via mail within 3-4 days after ordering. The recipient of the gift card can then book their favourite classes.
What is myClubs FLEX 4?
myClubs FLEX 4 is a flexible sports membership, which enables you to train up to 4 times per month at a myClubs sports venue. You can either decide to use all 4 credits at the same sports venue or try out different sports at different venues. If a class uses up more than one credit, you will be informed about it in the respective activity description.
Can I carry over my unused credits from FLEX 4 to the following month?
Unfortunately, unused credits from your FLEX 4 plan cannot be transferred to the following booking month. Remaining units expire at the end of each booking month.
What is myClubs UNLIMITED?
myClubs UNLIMITED is our flexible membership which enables you to train up to 4 times per month at every sports venue in the myClubs network. Most classes use up just one credit however, it is stated in the activity description if it uses up more than one credit. For myClubs UNLIMITED customers, the 'Fair Use Policy' applies, (see our General Terms & Conditions or FAQs 'Membership').
When does my monthly membership start?
You can start booking classes as soon as you have successfully purchased a FLEX 4 or UNLIMITED membership. Open the myClubs app and rotate your smartphone to show your membership ID card.
When will my monthly membership fee be debited?
The booking period of your myClubs FLEX 4 or UNLIMITED memberships is established on the day of purchase and ends on the day before in the following month. The direct debit takes place on the same date every month. So, if you purchased your myClubs membership on the 2nd July, your credits will be valid until the 1st August. Please note: if your date of invoice falls on a day which doesn’t come in a certain month, such as the 31st, the invoice will take place on the last day of the affected month instead.
What is myClubs TEN?
myClubs TEN is a prepaid block of ten. It is valid for 24 months and includes 10 sports credits which can be used across the entire myClubs sports network in your country.
What is a No-Show?
At myClubs, certain sports classes must be booked. Booking requests and confirmed bookings can be cancelled free of charge within the given cancellation period. If you do not cancel in time and do not participate in your class despite having booked, this is considered a No-Show.
When will a No-Show be charged?
In the UNLIMITED tariff a no-show fee of 20 CHF will be charged for each confirmed reservation, if you do not attend the workout or do not check in properly. The debiting of your deposited means of payment takes place automatically after five days.