What is myClubs?

For whom is myClubs suitable?

What sports are available at myClubs?

Which myClubs products are available?

In which countries can I use myClubs?

Do I need a smartphone to use myClubs?

How do I recommend myClubs?

Is myClubs available as a gift?

Is myClubs also available for companies?


What is myClubs FLEX 4?

What is myClubs UNLIMITED?

What is myClubs TEN?

With which products can I use Livestream Workouts?


When does my monthly myClubs membership start?

What should I do if I’ve used up all my FLEX 4 sports credits?

Can I carry over unused sports units from my FLEX 4 subscription to the following month?

How and for how long can I pause my myClubs membership?

What should I do if I want to end my pause earlier or extend it?

How do I change my myClubs membership?

How do I cancel my myClubs membership?

Is it possible to use the myClubs app on multiple devices?

Profile & Billing

When will my monthly membership fee be debited?

Where do I find my invoices?

How do I change my payment details?

How do I change my personal details?

Reservations & Bookings

How do I find available courses and workouts?

How do I book a class?

What is a special workout?

How far in advance can I book a workout?

Can I redeem all my credits at one sports venue?

Do I have to pay extra for equipment at the venue?

What do I do if my reservation request has been declined?

What should I do if I have to cancel a workout I have already booked?

What is a no-show and when is it charged?

What is the fair use policy for myClubs UNLIMITED?

Check-in at the sports venue

How do I check-in with the QR code?

When and where do I have to check in using the QR code scan?

What should I do if the QR code scan doesn't work?

Didn't find your answer?

Contact us via chat on the website or in the myClubs app.